Your privacy is our priority. This policy explains how we collect, use, store, and protect your personal information when you use the cape4d platform.
Your Privacy Matters: This Privacy Policy describes how cape4d ("we", "us", "our") collects, uses, discloses, and protects the personal information of individuals ("you", "Player", "User") who access and use our online gaming platform. By creating an account or using cape4d services, you consent to the data practices described in this policy.
cape4d is committed to protecting the privacy and security of all personal data entrusted to us by our players. We recognize that when you engage with our platform — whether registering an account, depositing funds through BCA, BRI, BNI, Mandiri, or e-wallets like OVO, DANA, GoPay, placing bets on BRI Liga 1 football matches, spinning slot gacor titles from Pragmatic Play, or playing live baccarat tables — you are sharing sensitive personal and financial information that must be handled with the highest standards of care and professionalism.
This Privacy Policy explains in clear, accessible English what personal data we collect, why we collect it, how we use it, who we share it with, how long we retain it, and what rights you have over your data. We believe transparency is the foundation of trust, and trust is essential in the relationship between cape4d and every player who chooses our platform.
This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the cape4d platform. Where terms are not defined in this Privacy Policy, they carry the meanings assigned to them in the Terms & Conditions.
For the purposes of applicable data protection laws, cape4d is the data controller responsible for your personal information collected through the platform accessible at https://cape4d.cam and all associated subdomains, mobile interfaces, and applications.
As the data controller, cape4d determines the purposes and means by which your personal data is processed. We are committed to complying with all applicable data protection regulations and industry best practices governing the processing of personal information in the online gaming sector.
If you have any questions about how your data is handled or wish to exercise any of your data protection rights, you may contact our Data Protection Officer at the contact details provided in Section 14 of this policy.
cape4d collects several categories of personal information from and about our players. The specific data we collect depends on how you interact with our platform, but generally includes the following:
3.1 Registration and Account Information
When you create a player account on cape4d, we collect:
3.2 Identity Verification (KYC) Information
To comply with legal obligations and prevent fraud, we collect identity verification documents including:
3.3 Financial and Transaction Data
To facilitate deposits, withdrawals, and financial reporting, we collect:
3.4 Gaming Activity Data
To provide personalized services, prevent fraud, and comply with regulatory requirements, we log:
3.5 Technical and Device Information
When you access cape4d, we automatically collect certain technical data:
3.6 Communications and Support Data
When you contact our customer support team, we retain:
Voluntary Information: You are not obligated to provide all requested information, but failure to provide certain essential data (such as identity verification documents) may prevent us from processing your withdrawal requests or may result in account suspension as outlined in our Terms & Conditions.
cape4d processes your personal information for the following purposes, each grounded in a lawful basis under applicable data protection law:
4.1 Account Management and Service Provision
4.2 Legal and Regulatory Compliance
4.3 Platform Security and Integrity
4.4 Customer Support and Communication
4.5 Personalization and Service Improvement
4.6 Responsible Gaming
4.7 Marketing and Promotions (with consent)
cape4d does not sell your personal information to third parties for their independent marketing purposes. However, we do share your data with carefully selected third-party service providers and partners in the following circumstances:
5.1 Payment Processors
We share necessary financial information with banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These institutions operate under their own privacy policies and are subject to Indonesian banking regulations.
5.2 Game Providers and Software Suppliers
To deliver casino games, live dealer tables, and sports betting services, we share limited data (username, bet history, session IDs) with our technology partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other licensed game studios. These providers require this data to authenticate game sessions and ensure fairness.
5.3 Identity Verification and Fraud Prevention Services
We engage third-party KYC verification services to validate identity documents, perform facial recognition checks, and screen against watchlists of fraudulent actors. This processing is essential for regulatory compliance and platform security.
5.4 Cloud Infrastructure and Hosting Providers
Your data is stored on secure cloud servers operated by trusted infrastructure providers. These providers have access to data only to the extent necessary to maintain server uptime, perform backups, and ensure data redundancy.
5.5 Customer Support Tools
We use customer relationship management (CRM) platforms to manage support tickets, live chat sessions, and email correspondence. Support agents access only the minimum data required to resolve your inquiry.
5.6 Analytics and Performance Monitoring
We use analytics services to understand how players interact with our platform, identify technical issues, and improve user experience. These services may collect anonymized or pseudonymized usage data. You can control analytics cookies through your browser settings.
5.7 Legal and Regulatory Authorities
We may disclose your personal information to regulatory bodies, law enforcement agencies, courts, or other government authorities where:
5.8 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of substantially all of cape4d's assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email and given the opportunity to delete your account before the transfer if you do not consent to the new ownership.
Third-Party Accountability: All third-party service providers engaged by cape4d are contractually obligated to handle your data securely, process it only for the specified purposes, and comply with applicable data protection laws. We conduct due diligence on all partners before engagement and periodically review their security practices.
cape4d retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Active Accounts: While your account remains active, we retain all account information, transaction history, and gaming activity to provide ongoing services and comply with regulatory obligations.
Closed Accounts: If you voluntarily close your account or if your account is suspended for Terms violations, we will retain core identity and transaction data for a minimum of seven (7) years from the date of account closure. This retention period is required under anti-money laundering regulations and allows us to respond to regulatory inquiries, resolve disputes, and enforce our Terms.
Marketing Data: If you opt out of marketing communications, we will retain a suppression record of your email address indefinitely to ensure we do not inadvertently re-add you to marketing lists. No other marketing-related data will be retained after opt-out.
Self-Excluded Players: If you self-exclude from cape4d, we retain your identity information and exclusion status permanently (or for the maximum period permitted by law) to prevent you from circumventing the exclusion by creating a new account.
Technical Logs: Server logs, IP addresses, and security-related technical data are typically retained for 12 months unless longer retention is required for security investigations or legal compliance.
cape4d takes the security of your personal and financial data extremely seriously. We implement industry-standard technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your information:
Despite these measures, no internet transmission or electronic storage system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.
cape4d uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you on return visits and remember your preferences.
Types of Cookies We Use:
Managing Cookies: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may prevent you from accessing certain features of the cape4d platform or degrade your user experience. You can manage your cookie preferences through your browser's settings menu (Chrome, Firefox, Safari, Edge all provide granular cookie controls).
Depending on your jurisdiction, you may have certain rights regarding your personal data held by cape4d. We respect and honor these rights where applicable:
To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Data Protection Request" in the subject line. We will respond to your request within 30 days. To protect your privacy, we will verify your identity before processing any data subject request.
While cape4d primarily serves players in Indonesia, your personal data may be transferred to, stored in, and processed in countries outside of Indonesia where our service providers, cloud infrastructure, and game studio partners operate. These countries may have data protection laws that differ from Indonesian law.
Where we transfer personal data internationally, we ensure appropriate safeguards are in place, including:
By using the cape4d platform, you acknowledge and consent to the international transfer of your data as described in this section.
The cape4d platform may contain links to third-party websites, including payment processor portals, game provider sites, and responsible gaming support organizations. This Privacy Policy applies only to information collected by cape4d. We are not responsible for the privacy practices or content of third-party sites.
When you leave the cape4d platform via a third-party link, you are subject to the privacy policy and terms of that external site. We encourage you to review the privacy policies of any third-party sites you visit. cape4d does not endorse and is not responsible for the privacy practices of external websites.
cape4d operates a strict 21+ age policy. Our platform is not intended for, and we do not knowingly collect personal information from, individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information and suspend the associated account.
Parents or guardians who believe their child has provided personal information to cape4d should contact us immediately at [email protected]. We will investigate and take appropriate action to remove the data and prevent future access by the minor.
cape4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:
Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must cease using the platform and contact us to close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The version displaying the most recent "Last Updated" date is the operative version governing our data processing activities.
If you have any questions, concerns, or requests regarding this Privacy Policy or how cape4d handles your personal data, please contact our Data Protection Officer:
Email: [email protected]
Subject Line: Privacy Inquiry / Data Protection Request
When submitting a privacy-related inquiry, please include:
We aim to respond to all privacy inquiries within 30 days. For urgent security concerns (suspected unauthorized access to your account, identity theft), please mark your email as "URGENT – Security Issue" and we will prioritize your request.
Data Protection Complaints: If you believe cape4d has not adequately addressed your data protection concerns, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Our commitment to data security and transparency at every level of the player experience
Every data transmission between your device and cape4d servers is protected by the same military-grade encryption technology used by major banks and financial institutions worldwide.
Your personal data is accessible only to authorized cape4d personnel on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular data protection training.
We conduct quarterly vulnerability assessments and penetration testing by independent third-party security firms to identify and remediate potential threats before they can be exploited.
This Privacy Policy documents exactly what data we collect, why we need it, how long we keep it, and who we share it with. No hidden data harvesting, no undisclosed third-party sales.
You have the right to access, correct, or delete your personal data at any time. We honor all data subject requests within 30 days and make the process straightforward and accessible.
In the unlikely event of a data breach affecting your information, we commit to notifying you within 72 hours of discovery and providing clear guidance on protective steps you should take.
Our Data Protection Officer is available to answer any privacy-related questions you may have. You can also review our other policies to understand the full scope of your rights and protections at cape4d.